Refund policy

At EverMosaic, we want you to feel confident when purchasing from our store. If your order does not meet your expectations, we offer eligible customers a 30-day return and refund period under the conditions described below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the item should generally be in the same condition in which it was received, unused or unassembled where applicable, and returned with its original packaging and included accessories or materials.

A receipt, order confirmation, or other proof of purchase may be required.

Free Returns

Eligible returns accepted under this policy are provided at no return shipping cost to the customer when EverMosaic supplies or approves the applicable return method.

Please contact us before returning any merchandise. Products sent to us without first requesting a return may not be accepted or may experience processing delays.

To begin a return request, email:

support@EverMosaic.casa

Please provide your order number, the reason for your return, and relevant photographs if the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Products

Please inspect your package shortly after delivery.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible. Include your order information and clear photographs showing the issue.

Once reviewed, we may provide an appropriate resolution, which can include a replacement, refund, or another reasonable solution depending on the circumstances.

Non-Returnable Items

Certain products may not qualify for return when they have been substantially used, completed, altered, damaged after delivery, or returned without important components.

Personalized or custom-made products may also be excluded from standard returns unless they arrive damaged, defective, or materially different from the order.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, the refund will normally be issued to your original payment method. Processing times after approval vary by bank, credit card provider, or payment processor.

Original expedited shipping charges, where applicable, may not be refundable unless required by law or the return resulted from an error attributable to EverMosaic.

Exchanges

If you need a different product or variation, please contact our support team. Depending on availability and the circumstances, we will advise whether an exchange can be arranged or whether a return followed by a new order is the more appropriate option.