Contact Us

We'd Love to Hear From You

At EverMosaic, good customer service is an important part of the shopping experience. Whether you have a question before ordering or need assistance with an existing purchase, our support team is here to help.

You are welcome to contact us regarding product information, order status, shipping, returns, refunds, or general questions about our store.

Customer Support

EverMosaic
344 Ninth St, Nanaimo, BC V9R 1A4, Canada

Email: support@EverMosaic.casa
Phone: +1 (604) 408-8281
Website: EverMosaic.casa

When contacting us about an existing purchase, please include your order number and the email address used when placing your order. If your inquiry concerns a damaged, incorrect, or defective item, photographs may help us review the issue more efficiently.

Order & Shipping Questions

After your order has been processed and shipped, tracking information may be provided where available.

Our standard estimated delivery timeframe is approximately 7–14 days. Actual delivery times can vary depending on the destination, carrier operations, customs procedures, holidays, weather conditions, or other circumstances outside our direct control.

EverMosaic currently provides free worldwide shipping on eligible orders.

Returns & Refunds

We offer a 30-day return and refund period, subject to the conditions outlined in our Return & Refund Policy.

If you would like to request a return, please contact our customer support team before sending an item back. This allows us to review your request and provide the appropriate return instructions.

We appreciate every customer who chooses EverMosaic and will make reasonable efforts to address your questions clearly and professionally.