Contact information

EverMosaic Customer Information

EverMosaic operates an online store focused on creative diamond art, mosaic-inspired crafts, decorative projects, and related products for customers around the world.

For questions about products, purchases, delivery, returns, refunds, or our store policies, customers may contact us using the information below.

Business Contact Details

Store Name: EverMosaic
Website: EverMosaic.casa

Mailing Address:
EverMosaic
344 Ninth St, Nanaimo, BC V9R 1A4, Canada

Customer Support Email:
support@EverMosaic.casa

Telephone:
+1 (604) 408-8281

Customer Service Inquiries

When contacting us regarding an existing order, please include your order number whenever possible.

For damaged, defective, incomplete, or incorrect merchandise, providing photographs and a short description of the issue can help us review your request more efficiently.

Customers seeking a return should contact us before sending merchandise to the address above. A return must first be reviewed and authorized so that the correct instructions can be provided.

Shipping Information

EverMosaic provides free worldwide shipping, with standard delivery generally estimated at approximately 7–14 days.

Delivery estimates can vary based on the customer's location and circumstances affecting international or local carriers.

Returns

Eligible purchases are covered by our 30-day return and refund period. Please refer to our full Return & Refund Policy for eligibility requirements and instructions.

For general questions or assistance, contact support@EverMosaic.casa.